The Territory Project Operations Manager - New Installation (NI) provides management of the company’s operational activities and functions relating to the installation of new products as well as partner with the NI Sales team on all acquisition of opportunities outside our portfolio within an assigned geographic span. All this work is to be fulfilled in a manner that achieves customer satisfaction as well as the strategic business objectives of the region.

• Develop and execute a business plan in support of the territory’s financial and non-financial objectives and support the implementation of territory NI operations initiatives.
• Interface with Field Superintendents and Project Managers to release material into manufacturing to be aligned with customer schedules, supply chain capacities, and manpower planning.
• Ensure the Fulfillment + guidelines and expectations are being followed throughout the lifecycle of all projects.
• Responsible for managing networking capital via appropriate asset management measures and billing procedures.
• Review and approve change notices to ensure proper cost allocation and project profitability
• Partner with the NI sales team to facilitate the sales to operations handover for newly awarded projects as well as assist with contract scope review.
• Support Project Managers with setting up project timelines and expectations with customer as well as set a high level of customer service through communication
• Develop and maintain strong commercial relationships with key customers, GCs and influential industry consultants through personal contact and staff assignments.
• Responsible for managing, mentoring, and leading a team of NI-focused Project Managers by setting and clarifying employee objectives, managing their ongoing performance and continuously developing their skills, all in an effort to drive the NI team to meet required financial targets/metrics and performance KPIs.
• Lead the hiring and onboarding of all new NI Project Managers.
• Initiate procedures and leadership practices to create a business environment for participative management, maintain high morale of subordinates and demonstrate strong support of Schindler’s cultural beliefs and best practices.
• Advise Project Managers on the utilization and assignment of resources appropriate for project timelines and budgets that ensure quality job completion, drive installation efficiency, and maximize profitability.
• Ensure all required NI operations meetings are effective. Lead meetings where appropriate.
• Provide expert technical knowledge for any project that needs additional oversight or intervention. Review ongoing project work with the operational team to ensure that projects close-out at the required efficiency and profitability levels avoiding overruns.
• Ensure team organizes and handles proper inspection and turnover process at project conclusion.