The Field Operations Manager is responsible for managing new installation (may include large projects) and modernization operational activities through conforming to customer and company requirements as related to safety, cost improvement and customer satisfaction in support of Branch/District objectives. He/She has responsibility for managing, coaching and training Field Supervisors, Warehouse employee, engineers, and field employees as well as health and safety requirements.

Responsibilities

People Management

• Provide leadership and direction for the field operational functions in alignment with local strategies and Corporate and District/Branch objectives
• Manage direct reports through providing mentorship, guidance and constructive feedback to promote employee development

• Ensure all field and supervisory/support employees are trained and committed to Schindler quality initiatives and objectives, including identifying training needs and deliver training (safety & technical) to field and supervisory employees

• Interface with IUEC Representation to foster positive labour relations

Safety and Supervision

• Implement customer and Company requirements for quality, performance reliability and passenger safety for each location under their supervision
• Ensure exceptional quality standards, training and performance of field personnel
• Manage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee development
• Make sound judgments as related to motivation, training and work assignments for all employees within their assigned responsibility, while at the same time, adjusting manpower to minimum level and meeting and or exceeding customer requirements
• Coach hourly field employees Company’s methods of quality, productivity and safety
• Monitor the work of all hourly field employees from both a quantitative and qualitative point of view
• Review of time tickets for accuracy and maintain vacation schedules
• Persuade field employees to follow practices and procedures that will foster teamwork and improve quality and productivity

Financial Management

• Manage/support all work in area of responsibility within framework of financial budget

Process and Quality Management

• Monitor job completion check points and implement required corrective action in order to drive installation performance to BDP model
• Ensure each installation project meets Schindler employee and passenger safety and quality standards and all contract requirements as defined by customer
• Manage ongoing program of project field audit to assurance conformance of performance standards of quality, completeness and safety.
• Provide and organize technical support for Sales and Field employees
• Ensure ISO compliance

Customer Service and External Relations

• Liaise with property management representatives/building owners and General Contractors
• Ensure compliance with government regulatory requirements
• Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and human resources disruption is minimized
• Ensure customer needs or enquires are met in a prompt, professional manner. Provide clear and written communications
• Demonstrate to customers that they are receiving fair value for their expenditures
• Communicate with and influence business agents, inspectors, etc., in resolving disputes
• Maintain and manage pro-active relationships with Union business agent