We are looking for a Service Administrator maintenance of files, assisting with worksheets, schedules, and other service-related documents

• Preparing and sending reports to the customer

• Keeping the in-house system up to date

• Updating customer service portals to ensure we adhere to KPIs & SLAs

• Demonstrating customer service, taking calls & emails, dealing with enquiries & taking detailed messages

• Preparing and sending accurate sales invoices

• Communicating professionally with all people and departments both externally and internally.

• Logging & processing callouts and checking with engineers to ensure completion.

• Process regional engineer timesheets and plan engineer work and route coordination.

• Plan engineer diary ensuring completion of maintenance and reactive jobs productively and efficiently and ensuring all jobs are covered.

• To be able to prioritise workload and identify priority works.

Previous experience in a similar role is desirable and a flexible approach to work

• Highly organised, proactive with the ability to work as a Team as well as on own initiative

• Good planning and time management skills

• Able to resolve conflicting demands to ensure good customer service

• IT literate with good knowledge of MS Office

• Able to prioritise own workload effectively

• Working with minimal supervision and utilising initiative

• Commitment to deliver business support accurately, under pressure and to tight timescales

• Reliable, organised, and diligent, with an excellent telephone manner